Delta Closes India Center
You may have noticed that Delta Air Lines is no longer outsourcing reservations calls to India. Why? For years, the airline says, it has received complaints from customers who prefer to speak to someone in the U.S. Delta began sending some reservations work to India in 2002 as a cost-cutting measure, and the carrier continues to operate foreign call centers in Jamaica and South Africa. United Airlines began outsourcing some reservations calls to India earlier in the decade, but some of the work has been brought back to the U.S. United also has call centers in Chicago, Detroit and Hawaii.