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Tips for Coping with Life on the Road

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© Marcela Restrepo / Jacky Winter
Can you imagine being away from home 250 nights a year? Hotels' most frequent guests find ways to love their lives on the road.

Seeking comfort

Perhaps the most popular feature in a hotel room is a good bed. “Every time I travel, I thank Barry Sternlicht [founder of Starwood Hotels] for the Heavenly Bed concept,” says Peter J. Bates, founder and president of New York–based Strategic Vision, a marketing communications consultancy. Bienstock concurs—he even ordered one of W Hotels’ beds for his home.

Other travelers put a comprehensive health club at the top of their must-have list for feeling good. A well-lit room, a comfortable chair, a flat-screen TV and a plethora of conveniently located electrical outlets also help make for a better stay. And who doesn’t like a nice robe, plenty of hangers and a powerful showerhead? Plus another essential: a quiet, functioning climate-control system.

Edward Pizzarello, chief executive manager at RMR Capital in Danville, Calif., recommends picking up a cheap humidifier for longer stays at hotels in locales with dry climates, such as Denver and Las Vegas.

Service and upgrades

Belkin, a Starwood Preferred Guest gold-level member, says, “I don’t even fight for status.” He spends enough on the Starwood American Express Card to achieve gold annually. “I get room upgrades 90 percent of the time.”

For the best service, several travelers note that they get to know hotel staffers. Belkin says he writes down who’s who on a “cheat sheet,” greets staff by name and tells them that he appreciates their service. “I get more incremental good service because I recognize them,” he says. “It’s a little effort with lots of payback.”

Consolidating stays at one hotel property or chain has its rewards, too. San Francisco has myriad hotels and deals, but Abramson says that he always stays at the InterContinental on Howard Street, where guest relations hands over his room key in the lobby or the executive lounge, since his credit-card information is already on file. After spending more than 70 nights at this one property, Abramson says he is warmly welcomed and meticulously taken care of during each visit. “This isn’t a hotel experience—they make my road life a ‘home away from home.’” Staff will arrange an airport or railway pickup for him, and he receives unlimited use of the executive lounge. “And, best of all, they have a bathrobe with my name on it waiting in my room for me, along with fresh fruit, chilled bottled water and the room set to the desired temperature before I walk in,” he says.

While very frequent guests usually receive the best treatment, travelers cite Asian hotels as having the best service in the world, regardless of status. At an upscale hotel in Tokyo, says Dan Nainan, a comedian who travels about 195,000 miles a year, “they had these ladies who did nothing all day except stand by the elevator and bow as you got in. It was unbelievable.”

Then there’s the concierge, who often provides restaurant recommendations to busy travelers. Some frequent guests say an honest concierge is a blessing, while others claim that the traditional role has been supplanted by online user reviews and reservation sites, such as OpenTable.com.

Touchpoints

Traveling is a lifestyle some can’t imagine giving up. “Even after 25 years of business travel, I still love walking into a hotel that I’ve never been in before,” says Smart Women Travelers’ Margolis. “I check out the amenities in the bathroom right away and hope for a quality hair dryer and big, thick towels. When I see a robe and/or slippers, I’m always happy.”

What has Margolis learned about the travel lifestyle that she wishes she knew when she started out? “Patience—and don’t sweat the small stuff,” she says. “Whether it’s the kids not having matching outfits when they go to school or a plane that’s an hour late, it’s just not worth stressing over. No harm has come to my kids for not having Mom available every day, and I’ve also always gotten home—maybe late, but always safe.”

Very frequent travelers are somewhat “schizophrenic,” says RMR Capital’s Pizzarello. “I love getting on a plane, checking into a new hotel, experiencing a new city. But that can wear thin quickly, and then I’m revitalized by more time with my loved ones. I generally work as many hours as I can while away and sleep on planes. That gives me a few more precious minutes with family.”

Belkin says that he loves to travel but sometimes feels conflicted about how best to do it. He tries to immerse himself in local culture—he’ll take a rickshaw or a tuk tuk from the Delhi airport, even if it means a 45-minute drive in 115-degree heat—because that’s what the locals do. “But where does it take me? To a well-manicured Sheraton,” Belkin says.

With this in mind, he has some general suggestions for fighting a sense of isolation during business trips: “Get your butt out of the room. Spread yourself around the hotel. Have dinner at the home of your business associates.” Loneliness is a state of mind, not a matter of locale, says Belkin. “You can be lonely in a cubicle at home, or you can be gregarious 10,000 miles away.”

As for the character of Ryan Bingham in Up in the Air, Belkin says, “It wasn’t travel that was the problem for George Clooney. It was George Clooney. He chose to be disconnected.”

KAREN GOODWIN is a contributing editor of Executive Travel.


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