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Study identifies most stressful airports for business travelers

As someone who spends a lot of time in airports, you probably have your own ideas about which ones are pleasant and which ones you’d rather never see again. Now a new poll of road warriors has quantified those opinions to determine the most stressful and most hassle-free airports.

Concur, a company specializing in travel expense reporting solutions, polled 1,500 business travelers in the U.S. and Canada, and concluded that their least favorite airport is Chicago O’Hare. Rounding out the top five on the least-favorite list were Los Angeles international, New York JFK, Hartsfield-Jackson Atlanta international, and New York LaGuardia.

“The majority of respondents (56 percent) found the vastness between gates and terminals to be the biggest challenge at Chicago O’Hare, while nearly half (49 percent) agreed John F. Kennedy International Airport presents some of the longest lines,” Concur said.

Other frequently cited complaints in the survey results were airports with “confusing signage” (28 percent); poor service from airport staff (28 percent); insufficient or overcrowded bathrooms (19 percent); poor Wi-Fi availability (19 percent); and not enough electrical outlets (18 percent).

The respondents chose Dallas-Ft. Worth as the “most hassle-free” airport, citing its clear signs (42 percent), widely available Wi-Fi network (41 percent); and a good selection of high-quality dining options (41 percent).

To make the airport experience less stressful, Concur suggests using apps to keep informed of flight delays, parking availability, airport services, TSA wait times and more. The company also recommends joining Customs and Border Protection’s Global Entry program for $100, since it not only allows faster re-entry to the U.S. after an overseas trip, but also gives you access to the Transportation Security Administration’s PreCheck program of expedited security screening.

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