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Delta unveils new in-flight service enhancements

Delta Air Lines has announced a number of in-flight service enhancements on key transcontinental routes out of its New York JFK hub, as well as new bedding in BusinessElite cabins worldwide.

The carrier recently announced it is introducing BusinessElite seats on transcon routes that recline into a fully flat position, beginning this month; and now it is adding various service enhancements as well. The changes apply to Delta’s routes from JFK to Los Angeles, San Francisco and Seattle. Delta said flight attendants will serve sparkling wine in BusinessElite, and later this spring will offer front-cabin passengers copies of the New York Times, Wall Street Journal and USA Today. Express meal service for BusinessElite customers will be coming in the fall.

Passengers flying Economy Comfort and regular economy will get free headsets; and starting in April, Economy Comfort will include free beer, wine, alcoholic drinks and premium snacks. Starting this summer, economy passengers will get free movies and on-demand TV shows; Economy Comfort will also include some HBO offerings and new-release movies. This summer, Delta will start serving Starbucks coffee in all the transcon cabins.

By June, four of the airline’s seven daily JFK-LAX flights will be 767s with the upgraded BusinessElite cabins with flat-bed seating, as will one of five JFK-SEA flights.

Meanwhile, Delta said it is teaming up with Westin Hotels to take advantage of the latter’s popular Heavenly Bed products. It won’t involve beds, but rather the bedding provided to Delta BusinessElite customers on international routes. The new products include a Westin Heavenly pillow and a luxurious comforter; on flights longer than 12 hours, BusinessElite passengers will also get a lumbar pillow.

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