Executive Travel Magazine
The customer service issue
Whether you're on the giving or receiving end of service, it's a valuable commodity.
In this issue of Executive Travel, we delve into customer service. First, we look to service's first cousin—employee happiness—and learn that a happy corporate culture has a documented positive trickle–down effect on customers. Then we zero in on what you can do to be on the receiving end of superior customer service while on the road, with tips for preventing and solving problems. A great product doesn't shine without great service, so it's a real pleasure to honor winners of the 2009 Leading Edge Awards--those companies that have walked the walk when it comes to customer service in travel.