Executive Travel Magazine
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The Human Element
In this issue, we've gone behind the scenes in business travel and found the magic common to successful airlines, hotels and travel services: the human element. We provide you with exclusive access to:
• Shadow a hotel general manager on a typical day
• Drive along as geographic analysts correct GPS data
• Find out who is responsible for cancelling your flight in bad weather
Perfect service and a flawless experience are never a result of chance!
Ted Leonsis, serial entrepreneur and owner of three local sports franchises, gives us his Washington D.C. travel guide.
Establishing the value of an award mile is a slippery proposition.


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