Thread started: May 21 2007, 9:55 AM EDT
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A new study that provides an index of customer satisfaction for various industries and services indicates that those numbers have dropped for the airline industry in the past year – dramatically so for United and Delta. Both of those companies recently emerged from many months in Chapter 11 bankruptcy after some serious cost-cutting. If you are a regular Delta and/or United flyer, have you seen a significant decline in service over the past year or two?
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