Thread started: Jul 9 2007, 10:03 AM EDT
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The latest government figures show U.S. airlines’ on-time arrival rate so far this year – 74 percent -- is the worst ever. And in June, airlines were extremely full -- with almost 90 percent of all seats occupied in some cases. Have you had to change your booking strategies to cope? Are you booking earlier flights? Fewer connections? Have you had trouble rebooking a flight or changing your departure times? Which airline is the worst to deal with? Post your comments HERE. (If you want to be quoted by name, include your name with your comments.)
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RE: Late arrivals and full planes
By: wvaeddie,
Jul 9 2007, 7:54 PM EDT
I have been frequent flier for 20 years with Delta, Continental, and USAirways reaching top elite levels with each. Presently Gold (previously Chairman) with USAirways and fly 4 segments with them every week. Already this year about 75 segments through Philadelphia or Charlotte to Detroit. During a 12 week period from February through June of this year I have experienced the following:
Only 4 of 48 segments on time Philadelphia arrivals and/or departures (17% on-time arrival)
5 segments cancelled with 4 rerouted on other airlines
2 occassions of misplaced luggage
1 damaged luggage
As many as 1/2 of kiosks out of service on each visit
2 occasions of first class upgrade notifications on line upon arrival at airport
Every occasion to check departure information both on line and by phone automated service before heading to airport indicated on time departure on every occasion.
Even flight captains and crews acknowledge that lengthy Philadelphia arrival/departure flight delays are normal and expected.
2 letters and 2 emails to customer service at USAirways have gone unanswered.
Edward E. Warden
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