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Good morning, this is Sanjay

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	Date/Time	Made By	Edit Note	Type	Scope
	Dec 10 2006, 2:39 PM EST	Patty		edit	2 images added
Change: There were only format changes (bold, italics, etc.) in this version. See this version for details. (Word count: 1920)
	Dec 3 2006, 11:43 AM EST	Patty		lock	No content added or deleted.
Change: Locked by Patty Dec 3 2006, 11:43 AM EST for: no reason given
	Dec 3 2006, 11:43 AM EST	Patty		edit	6 words added 1 word deleted
Change: to reach a U.S.- based agent, but ultimately, you should be able to access the help you need to get you off the phone and on your way._______________________________________________________________________________ Michael Mulvagh is a customer service consultant and writer in New York. Email Michael at editor@executivetravelmag.com. View changes from previous version. (Word count: 1920)
	Nov 27 2006, 2:06 PM EST	Patty		edit	2 words added 6 words deleted
Change: Good morning. This is Sanjay. How may I help you?As more and more travel companies outsource business processes offshore, travelers from Boston to Bakersfield may find themselves booking their View changes from previous version. (Word count: 1914)
	Nov 27 2006, 2:05 PM EST	Patty	Rename	rename	No content added or deleted.
Change: Renamed from Outsourcing business processes offshore by Patty Nov 27 2006, 2:05 PM EST for: Rename
	Nov 27 2006, 2:20 AM EST	Patty		edit	2 words added 1 word deleted
Change: MulvaghJune 2005During almost an hour of back-and-forth conversation between Dr. Crosby and the Manila-based travel agent, his anxiety level increased as his cell phone’s battery decreased.“I was standing in the middle of JFK’s Terminal 2 on my View changes from previous version. (Word count: 1919)
	Nov 21 2006, 8:17 PM EST	Patty		edit
Change: There were only format changes (bold, italics, etc.) in this version. See this version for details. (Word count: 1917)
	Nov 21 2006, 8:16 PM EST	Patty		edit	1850 words added
Change: “I was standing in the middle of JFK’s Terminal 2 on my cell phone when the exceedingly polite, Filipino-accented travel agent asked me if she View changes from previous version. (Word count: 1917)
	Nov 21 2006, 8:13 PM EST	Patty		create	No content added or deleted.
Change: Created by Patty Nov 21 2006, 8:13 PM EST for: no reason given

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