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| Version | User | Scope of changes |
|---|---|---|
| Feb 26 2007, 11:29 AM EST (current) | NancyB | 8 words added, 2 words deleted |
| Feb 23 2007, 5:15 PM EST | NancyB | 2 words added, 10 words deleted |
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When things go awry with a flight, writing an effective complaint letter to the airline can be daunting. Janet Libert, Executive Travel's editor, offersoffered these tips:tips in a WABC interview February 25:
- Include your contact info: name, address, home and work phone numbers, and email address.
- Type your letter if possible. If it is handwritten, make sure it is neat and easy to read.
- Make your letter brief and to the point.
- Remember to include all important facts about your flight, including the flight number, date of travel, airport at which the flight problem occurred, name of the airline or airport employees you dealt with and any other relevant information about the problem.
- State exactly what actions you would like taken to compensate you for the you would like done about the problem and how long you are willing to wait to get it resolved. Be reasonable.
- Include all documents (such as the airline ticket) regarding your problem. Be sure to send COPIES of these documents, not originals.
- Avoid writing an angry, sarcastic, or threatening letter. Most likely, the person reading your letter was not responsible for your problem but may be very helpful in resolving it.
- Keep a copy of the letter for your records.
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