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| Version | User | Scope of changes |
|---|---|---|
| Sep 24 2007, 1:01 PM EDT (current) | jimglab | |
| Sep 24 2007, 1:01 PM EDT | jimglab | 57 words added |
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Cream of the Crop
In its 2007 North America Airline Satisfaction Study, J.D. Power and Associates measured overall customer satisfaction based on performance in seven measures (in order of importance): cost and fees, flight crew, in-flight services, aircraft, boarding/deplaning/baggage, check-in and reservations.
Highest ranking low-cost airlines
JetBlue
Frontier
Southwest
Highest ranking traditional network carriers
Continental
Delta
American
