JetBlue Airways Headquarters: New York, NY Mailing Address: 118-29 Queens Blvd., Forest Hills, NY 11375 History: JetBlue Airways took to the skies in February 2000 with a stated mission to bring civility back to air travel. While they worked on that, JetBlue also became one of the most successful airline start-ups in history. Beginning with flights from New York (JFK) to Florida and upstate New York, JetBlue expanded their network quickly across the country. New Airbus aircraft complete with innovative DirecTV in every seat, low fares and friendly service was an overnight hit, driving strong demand and revenue. This, coupled with JetBlue’s very low cost structure, enabled the carrier to become profitable within the first 6 months of operation – an almost unheard of feat in the highly competitive airline industry. New destinations and routes came fast and furiously over the next years, with JetBlue even adding the Embraer 190 to the fleet in late 2005 to facilitate further route expansion to smaller cities. Today JetBlue is one of the leading low fare carriers with over $2 Billion in annual revenue and millions of dedicated customers who continue to love the high service standards and low fares. Major Hubs: New York (JFK) International Network Strengths: Handful of Caribbean destinations as well as Cancun and Bermuda Domestic Network Strengths: Extensive service from New York (JFK) and Boston to major cities throughout the US. Trans-continental service to/from numerous West Coast cities. Significant service to/from Florida. Plane Types: Airbus A320 Embraer 190 Club/Lounge: None Web site: jetblue.com Useful phone numbers: For reservations, customer service or TrueBlue questions, call 800-538-2583 Frequent Flyer Program: TrueBlue Earning Currency: Points. Earn 2, 4 or 6 points per one-way flown. Also earn points through use of the JetBlue Card from American Express. Popular Redemption Award Levels: 100 Points triggers automatic redemption for one free round-trip ticket to any JetBlue destination. Elite levels: None Mileage Expiration Policy: TrueBlue points expire 1 year from date earned. Flight awards expire 1 year from date issued. Co-Branded Credit Card: JetBlue Card from American Express for consumers and small business customers What’s new? JetBlue recently issued a “Customer Bill of Rights” providing, in writing, what type of service you can expect to receive when flying on JetBlue and what type of consideration you will be given should those expectations not be met by the carrier. Partnership with Bliss Spas provides exceptional amenity kits to all passengers to improve their comfort on dreaded red-eye flights from the West Coast. Who Knew? In addition to cheap airfare, you can book great full vacation package at jetblue.com with their new "Getaways" offering. George Soros was an early investor in JetBlue as a start-up and made a handsome return on his equity, not that he needs any more money. The original concept for JetBlue came from within Virgin Atlantic although it was stymied by US regulations preventing foreign control of US based airlines. In fact, nearly the entire original marketing department at JetBlue was made of former Virgin Atlantic Airways employees. On the short list of brand names ultimately not chosen by JetBlue was “TAXI”. This very New York inspired name would have seen planes painted bright yellow with a checkerboard logo. David Neeleman, the founder and CEO of JetBlue, after selling his first airline, Morris Air, to Southwest Airlines in the early 1990’s was then fired by his new employer a short time later.