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	Date/Time	Made By	Edit Note	Type	Scope
	Dec 10 2006, 2:37 PM EST	Patty		edit	7 words added 11 words deleted 2 images added
Change: in the end. ______________________________________________ Peter Gurney and Lisa Goodman are customer service consultants in Seattle, Washington. Email Peter and Lisa at editor@executivetravelmag.com.See also...Service by the numbersExecutive Travel reader service survey resultsHave a question or comment? Email Executive Travel at editor@executivetravelmag.com. View changes from previous version. (Word count: 2033)
	Dec 3 2006, 11:47 AM EST	Patty		lock	No content added or deleted.
Change: Locked by Patty Dec 3 2006, 11:47 AM EST for: no reason given
	Dec 3 2006, 11:47 AM EST	Patty		edit	11 words added 1 word deleted
Change: can all profit in the end. (______________________________________________ Peter Gurney and Lisa Goodman are customer service consultants in Seattle, Washington.See also...Service by the numbersExecutive Travel reader service survey resultsHave a question or comment? Email Executive Travel at editor@executivetravelmag.com. View changes from previous version. (Word count: 2037)
	Nov 27 2006, 2:21 AM EST	Patty		edit	2 words added
Change: June 2005Service isn’t what it used to be. But then, it never was. Customers have always complained that service was better in the old days, and a hundred years from now, they’ll still be saying the same thing.Nevertheless, it is certainly true that View changes from previous version. (Word count: 2025)
	Nov 21 2006, 8:49 PM EST	Patty		edit
Change: There were only format changes (bold, italics, etc.) in this version. See this version for details. (Word count: 2023)
	Nov 21 2006, 8:46 PM EST	Patty		edit	1 word added 1 word deleted
Change: serviceService isn’t what it used to be. But then, it never was. Customers have always complained that service was better in the old days, and a hundred years from now, they’ll still be saying the same thing.Nevertheless, it is certainly true that View changes from previous version. (Word count: 2023)
	Nov 21 2006, 8:44 PM EST	Patty		edit	1961 words added
Change: The key to achieving customer delight is not excess, but opportunity. While most service is routine, every once in a while a situation arises that View changes from previous version. (Word count: 2023)
	Nov 21 2006, 8:22 PM EST	Patty		create	No content added or deleted.
Change: Created by Patty Nov 21 2006, 8:22 PM EST for: no reason given

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