After Emirates business tie ups broken, The Srilankan Airlines have had stated to cheat the passengers. Yes, when until purchase the tickets a lot of attractive basic facilities are promised but when reach the boarding desk at Colombo "Night Stop Staffs" & including Airport Duty Managers refuse to provide the promised basic facilities.
Read our painful bad experience as below:
We are about 50 to 60 transit passengers on 29 Jan 2009, reached Colombo airport at 10.05am and connecting flight at 6.00pm, so waiting hours about 8 hours. As per their airlines rules they should be provided free accommodation and food (Airlines email confirmation as copied below) to all of us. When we approached "Night Stop Staffs" assistance they refused to provide this agreed facilities. At least as a worst option we all requested to provide food facilities, even they mentioned unquoted change rules does not allows to provide food for 8 hours waiting... then we approached duty manager and also no action, and no good treatment all of us, almost they treated us as a dog / beggars!

-- Original Message --
From: "Customer Affairs" <Customer@srilankan.aero>
To: "Govindarajan Prabakar" <ngpraba@rediffmail.com>
Subject: RE: RE: PRABAKAR/GMR 22JAN TRZ CMB
-----Inline Message Follows-----
Dear Mr Prabakar
We are glad to inform you that you will be entitled to complimentary hotel accommodation during your transit stay in Sri Lanka . This includes complimentary transport from/to airport/hotel and applicable meals during the said period.
Upon your arrival in Sri Lanka , please report to the "Nightstop Counter" and our staff on duty will assist you with the necessary formalities.
With warm regards
Amila
TICKET:UL/ETKT 603 3303856515

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