Location: Solving customer service problems when you travel

Discussion: 1800 Hotels Refusing to RefundReported This is a featured thread

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Posted Anonymously
1800 Hotels Refusing to Refund
Oct 13 2009, 2:56 PM EDT | Post edited: Oct 13 2009, 2:56 PM EDT
I made a reservation with 1800 Hotels and then subsequently cancelled it over a week before the date of the reservation. They company requires at least 3 days notice. Now they have refused to refund me the 100% of the reservation that they took from me. I am having difficulty finding the e-mail I sent them though I had called them at the time as well. What course can I take? 4  out of 7 found this valuable. Do you?    

Posted Anonymously
1. RE: 1800 Hotels Refusing to Refund
Oct 31 2009, 12:59 PM EDT | Post edited: Oct 31 2009, 12:59 PM EDT
They state in their terms and conditions that there's a 20% fee they keep if you cancel. You can buy their $10 cancellation policy when you book to allow you to cancel without this fee. It's worth it, just consider it part of the cost of the room when comparing to others. 6  out of 7 found this valuable. Do you?    

Posted Anonymously
2. RE: 1800 Hotels Refusing to Refund
Nov 23 2009, 5:54 PM EST | Post edited: Nov 23 2009, 5:54 PM EST
"They state in their terms and conditions that there's a 20% fee they keep if you cancel. You can buy their $10 cancellation policy when you book to allow you to cancel without this fee. It's worth it, just consider it part of the cost of the room when comparing to others."
I bought the "1800flex" insurance and they STILL refuse to refund the 20%. In essence the insurance only incrrased their revenue, after two months of battling they still refuse to honor their insurance policy. 6  out of 6 found this valuable. Do you?    

Posted Anonymously
3. RE: 1800 Hotels Refusing to Refund
Jan 26 2010, 1:33 PM EST | Post edited: Jan 26 2010, 1:33 PM EST
"I bought the "1800flex" insurance and they STILL refuse to refund the 20%. In essence the insurance only incrrased their revenue, after two months of battling they still refuse to honor their insurance policy."
Yes, but too late. 1  out of 2 found this valuable. Do you?    

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