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Anonymous
airline responsibility to passengers
Feb 23 2007, 10:43 PM EST I was troubled to read of the recent Jet Blue issue re: passengers being held for 10 hours in the plane. Last week I was delayed for 11 hours at Heathrow because we could not pull to our gate for one hour caused me to miss my flight to Mumbai. Who is responsible for any of these airport delays? Ms Libert's response on the Newshour tonight sounded weak to me. It does me no good to hear that people will choose the airlines that provides the best service when I'm already on the airline that is holding me. The industry must upgrade their standards. At no time should people be held on a plane more than two hours (not three hours). I don't want to learn after years of these kind of issues, that the airline I chose is among the poorest at customer service. Let's get going to correct this.
